At Flotira, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our multi-agent AI platform.
1. Information We Collect
To provide our services, we collect the following types of data:
- Account Information: Your name, email address, and billing details provided during signup or when upgrading to PAYG, Pro, or Max tiers.
- User-Uploaded Content: Files, images, and documents you upload to projects for agent processing.
- Usage Data: Records of your interactions with our agents, including token consumption, timestamps, and model selections stored in our
usage_events table. - Technical Data: IP address, browser type, and device information collected for security and system optimization.
2. How We Use Your Data
We use your information strictly to:
- Operate the Platform: Process your chats, manage your file hosting, and enable agent memory via our vector database.
- Billing and Tier Enforcement: Calculate token usage and storage fees to ensure accurate billing for PAYG and subscription tiers.
- Improve the "Digital Team": Use anonymized usage patterns to optimize agent orchestration and system performance.
- Security: Detect and prevent fraudulent activity or violations of our Fair Use Policy.
3. Data Storage and Memory
Unlike traditional software, Flotira utilizes specialized storage:
- File Hosting: Your raw files are stored in secure cloud "warehouses".
- Vector Memory: We convert the "meaning" of your data into mathematical vectors stored in a vector database. This allows agents to "remember" project context. You can delete these project memories at any time through your dashboard.
4. Third-Party Services
We do not sell your data. However, to provide AI functionality, we share necessary data with:
- AI Model Providers: We transmit text and image data to providers like OpenRouter/OpenAI/Anthropic to generate agent responses. These providers have their own privacy policies regarding data retention.
- Payment Processors: Financial transactions are handled by secure third-party processors (e.g., Stripe). We do not store full credit card numbers on our servers.
5. Your Rights and Choices
- Access and Export: You may request a copy of the data we hold about you.
- Deletion: You may delete individual files, project memories, or your entire account at any time. Please note that once deleted, vector memories cannot be recovered.
- Opt-Out: You can opt-out of promotional emails, though we will still send essential service-related notifications (e.g., billing alerts or FUP warnings).
6. Security
We implement industry-standard security measures, including encryption for data at rest and in transit. Our internal "Admin" access is restricted to authorized personnel listed in our ADMIN_TENANT_IDS configuration for the sole purpose of maintenance and support.
7. Contact Us
If you have questions about this Privacy Policy or how your data is handled in Sharonville, Ohio, please contact us through your Flotira account dashboard.